01 - How can I identify if there are any methane looses in my house?

Methane looses in houses are immediatly identified by the distinctive smell, in fact, law no 1083/71 imposes burner gas odorization through the addition of substances able to notice toxic and esplosive gas presence, both in houses and outside.
In case of gas escape and doubts, it's desirable that a plumber , with appropriate setup, could find methane loos.
It's advisable to air, avoid to fire and switch on household appliances.

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02 - And what if gas escape is located outside and / or upstream?

In this case it's possible to request an inspection, calling the 035.249933 Pronto Intervento around the clock.

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03 - Is it true that distributor companies put air in methane pipes?

Distributor companies do not risk costumers own safety.
Potential air or inflammable gas presences cannot feed any device, forcing the company itself to continuos free repair services and availability.

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04 - How many kind of gas are distribuited in Italy?

In our country are distribuited the following 3 families:
-first family, manufactured gas that almost everywhere are in replacement with the second gas family ;
-second family, natural gas ( -CH4- methane, with an high calorific power) ;
- third family, GPL distribuited in cylinders,tanks or canalized network

05 - Is every device able with different types of gas?

Yes, some devices are appropriated to more gas families, but it requires specific technical modification

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06 – What have I to do after have bought a gas device?


After have made the purchase, you have to make sure that the gas device has been controlled, certificated and branded by skilled staff.
CEE 90/396 directive establishes that all gas devices must be comply with national laws and in turn acknowledge European laws.
They have to be CE marking that allows selling and utilization in European Union.

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07 - Is it true that CO2 is odourless and perceiveless?


Carbon monoxide, called "the silent killer" is the primary cause of accindets in the home because odourless, colourless, silent but very dangerous.

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09 – Is usefull to make boiler maintenance?


This operation is helpful for your safety.
There are laws (L.10/91- L' 46/90- D.P.R. 412/93- D.P.R. 551/99-) concerning the annual maintenances by staff that own certificate issues by Chamber of trade.

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10 – Methane gas price is determinate by what?


Natural gas price is determinate by the addition of:
- delivery relative charge through urban methane network
-national transport and storage charge
-raw material price
-relative selling price
Criterions for the determination of economic conditions of methane supply are regulated by
Taxes and that is: VAT, regional levy and consumption revenue levy.
Rates, related to raw material price, are prone to quarterly variations compared to oil price trends, as well as BTZ diesel oil value,
Variations are variated with Instituational Organism measures.
Appropriate messages will inform customers about this price changes.
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11 – Which are the rates and are variated by who?


Rates are codified in two criterions:
a)figures that utilize methane gas could be:
-indipendent customer uses methane gas in his house
-firm, freelancer or corporation uses it in their activities or in a real estate unite
b) effective utilization by indipendent in their purpose-built apartment
Rates currently count are:
-T1 rate
Independent customer can utilize methane gas for cooking and hot water production
-T2 rate
Independent customer can utilize methane gas for cooking and hot water production
-T3 rate
For all the other utilizations different from T1 and T2-
Rates are determinate by electric energy and gas Authoritie specific measures.

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12 - What is electric energy and gas Authoritie?


It's an indipendent authoritie instutited with law no. 481 of 14 november 1995.
It's a public amministration and its decisions respect the insitutive law, their own procedures and regulations, with high authonomy in judges and valutations.
Powers of sectorial regulation refer to the rates determination, high quality services, technical-economic access and network interconnection.

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13 - How much is the gas meter hire? (fixed subscription)


Fixed subscriptions were called "Nolo Contatore" up to the end of 1970.
Electric energy and gas Authoritie, with the resolution no 237/00, has defined criterions for: rates determinations for: gas distribution, measurement activity and meter hire management .

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14 - Is it true that you can find special term or reduced rates?


Yes, it is and they are:
- industrial, hotel-management, farm and restaurant industry use
-sport facility use
-sport facility used as halfway house for orphans, invalids, old people and aborigines.

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15 - Are rates on gas price higher?


Yes, fiscal factor can reach the 50% on the entire price and they are:
-consumption revenue levy
-VAT
-regional levy

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16 - Is it correct calculate VAT on consumption rates?


It is right, even though anomalous, calculate VAT on other rates.
Methane gas consumption rates are due to gas distributor company; costumers utilizing methane gas can ask for a compensation.

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17 - An indipendent customer can make use of T1 rate during winter time and T2 rate during summer one?


Internal Revenue Service has confirmed that methane gas utilized for domestic purpouse is is prone to standard VAT rate.

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18 - What good would the customer have with methane gas?


Methane is distributed all year round through an invisible gas pipeline network. so it always avaiable.
It does not need stock or gas tank in the garden; methane has a calorific power guaranteed bu SNAM on national scale; it is lower compared to other fuels.
Methane does not produce: sulphur dioxide, dusts or other residual.
Costumer will pay methane after its consumes and the payment is deferred in different annual periods; he can also check his consumptions through meter reading.

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19 - Distributor: who is and what he does?


Distributo manages distribution network and provides for connect customer to the gas network, active and deactivate supply, gas meter displacement.
He is responsible for measuring; he can refuse to connect customer's methane system if it is not in order as by law enacted.

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20 -The seller: who is and what he does?

The seller buyes wholesale and sells it to the customer.
Methane gas flows through transport and distribution network.
The seller has to pay network utilization and other facilities to the administrator: thi tax is scheduled by electric energy and gas Authoritie.
Seller supplies gas to the customer and will stipulate agreement with; he can also maintain trade business about connection and maintenance with the distributor.


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21 - With who will the customer have business relation?


Customer will have mainly business relation with seller; he can also contact the distributor , for operations of his competence.

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22 - Who do I have to ask for the connection to the system?


It could be adressed to the seller, who sending on to the distributor; the customer can directly applies the distributor, if he wants to manage trade relations on his own.

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23 - Who determinates connection to methane prices? Anybody pays the same price?


These are determinated by the agreement subscribes between distributor and customer.
So, connection methane prices can differ from distributor to another one.

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24 - What should i do if i want to change my heating system in a methane system?


You should go to one of our offices in your area and our staff will help you to preempt and answer to all doubts and questions.

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